Return & Exchange Policy

Last Updated: October 28, 2026

At Hermoza, we want you to love what you wear. If something isn't right, we're here to help.

1. Returns

• Submit your return request within 5 days of delivery.

• Products must be unused and unwashed, with original tags and packaging intact.

• Free returns are available for eligible products. Reverse pickup will be arranged wherever available.

• Refunds are initiated to your original payment method after the returned product is inspected and approved.

2. Size Exchanges

• Request a size exchange within 5 days of delivery.

• Size exchanges are free, subject to product condition and size availability.

• Multiple size exchanges are permitted, provided each request meets the eligibility conditions.

• If your requested size is unavailable, you may wait for restocking or request a refund, subject to the applicable return conditions.

Please check our size chart before placing your order to help find your best fit.

3. Damaged, Defective or Incorrect Products

Please report damaged, defective, or incorrect products within 24 hours of delivery. Share your order number and clear photos or videos showing the issue.

Once verified, you may choose a free replacement or a full refund. Hermoza will cover applicable return and replacement shipping costs for verified issues.

4. Order Cancellations

Cancellation requests must be submitted within 24 hours of placing your order. After this period, you may request cancellation before dispatch, subject to production and fulfilment status. Dispatched orders cannot ordinarily be cancelled through our standard cancellation process.

If a cancellation is approved, any applicable refund will be initiated to your original payment method.

5. Important Conditions

Used or washed products, items with missing or removed tags, and products returned without their original packaging are generally ineligible for change-of-mind returns or exchanges.

Customised or personalised products are generally non-returnable unless defective, incorrectly supplied, or otherwise covered by applicable law.

These conditions do not limit any rights or remedies available to you under applicable law.

6. Refunds & Support

Approved refunds are initiated to the original payment method after inspection and approval. The time taken for the amount to appear in your account depends on your bank or payment provider.

For assistance, contact us with your order number:

Email: support@hermoza.in
WhatsApp: 7699723324

We aim to respond within 2 business days.

Hermoza — Wear your feeling.